An upgraded version called Support Plus will remove viruses and optimize PC performance at $479 for two years and $889 for four. ![]() For Premium Support, Dell SupportAssist will diagnose any problems and contact an Alienware rep, and that can be $279 for two years or $559 for four years. For accidental damages, you’ll have to pay $59.99 or more. Many Alienware laptops come with a standard warranty including one-year hardware service, an in-home service after a remote diagnosis and free two-way shipping. On the other hand, Alienware’s phone service was a bit more of a mixed bag, with some operators being rude, dismissive and taking too long to figure out the issue. However, some of these interactions took quite long, with our Twitter back and forth resulting in a 37-minute conversation. Support and Warranty (15/20)Īlienware did quite well in their web service, providing accurate responses with kind, courteous and patient service agents. Featuring gently rounded corners, delicate embossing and, of course, plenty of RGB lighting, the laptops look like ambassadors to an exciting new era of gaming. Plus, both laptops are some of the lightest 17-inch laptops in Alienware’s lineup at 6.6 and 5.7 pounds.
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